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Terms & Conditions

Shipping

Orders are usually processed within 1-5 days of receiving your order. We try and process all orders the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Lünow.

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.

All Shipments to Germany and Europe are sent with Hermes. Shipment to Usa, Japan, Australia, Kanada, HK are sent with German Post/DHL. Buyer will receive a shipment confirmation email with the shipping tracking number. A signature is required. Expected arrival date for German shipments is 3-5 working days from the confirmation of the order. Expected arrival date for Europe shipments is 5-7 working days from the confirmation of the order. Expected arrival date for USA /Oversea shipments is 6-12 working days from the confirmation of the order. In our experience it is very unlikely for anything to go wrong with your shipment, however if you require extra insurance on your purchase or wish for a next day delivery this can be arranged at extra cost so please enquire at the time of your purchase.

For oversea orders (USA, Japan, HK, Australia, Kanada..), a customs duty might be charged to you depending upon the country in which you reside. ANNTIAN is not responsible for payment of this duty.

The prices are indicated in EUR and are including 19% VAT.
Shipping is non-refundable and paid by the customer.

Shipping costs

shipping to germany:
with Hermes mail
for all orders: 7 EUR

shipping to europe:
with hermes mail
for all orders: 14 EUR

shipping to USA, Japan, China, Hong Kong:
with german post
for all orders: 21 EUR

shipping to Australia:
for all orders: 27 EUR

Payment options

1) paypal: kontakt@anntian.de
2) online banking to Anntian German Bank account

Online Return Policy

We will exchange any full price, unworn, unwashed item if you notify us within 7 days of receipt and return it to us within 14 days of receipt of your online order. All items that are returned for an exchange or refund must be unworn and have their original tags and packaging. Please note that only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

The buyer is responsible for any return shipping costs. ANNTIAN is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

Our sizes are (S) for small, (M) for medium ,( L) for Large, (ONE) for One size-
Most of our clothes are unisex so please contact us for exact measurements if you are unsure about something before you purchase. Also a lot of pieces are cut oversized, please read the product description.

Returns

Your return will be processed as soon as possible but allow up to 7 days for your refund to be processed. We hold the right to deny refunds if the product returned does not meet our return policy requirements.
Returns should be addressed to:

ANNTIAN Studio
Anne Hilken, Christian Kurt
Lünower Dorfstr.19
14778 Lünow
Germany

Copyright

All rights, including copyright, in this website are owned by or licensed to ANNTIAN. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ANNTIAN. You may not modify, distribute or re-post anything on this website for any purpose.